Terms and Conditions of Hire
The Property is a family owned holiday home and to enable everyone who uses it to get maximum enjoyment from their holiday, all parties making a booking are deemed to have read and accepted the following Terms and Conditions of Hire.
Booking/Payment
Please telephone or email to check availability of required dates and provisionally book your holiday. A 20% non-refundable deposit is required within 7 days to secure your booking. We will send you a receipt and covering letter advising you of the date the balance is due (8 weeks prior to departure). If you book 8 weeks or less from the date of departure, payment in full will be required. Failure to make full payment by the due date may result in cancellation of the booking.
Damage Deposit
An additional £100 refundable deposit will be required for each booking which will be returned automatically within 14 days of your departure date, assuming the door key has been returned, the vehicle access remote and air conditioning unit remote has been left at the property, no damage has occurred to either the property or its contents and the property has been returned in a clean and tidy condition. Any breakages must be reported to the owners before departure. The Lead Party member is the person responsible for any damages.
Air Conditioning/Heating Unit
The air conditioning/heating units - one in the lounge and one in the main bedroom - are expensive to run and therefore an additional charge of £20 per week will be applied if this facility is required. There is a ceiling fan over the dining room table and a standard fan available if you do not wish to incur this additional cost.
The air conditioning units must only be operated with all doors and windows closed otherwise they are ineffective. They must be switched off when leaving the property unoccupied.
The units are operated by a remote control handset. A replacement charge will be levied if the remote control handset is lost or not returned in working order.
Arrival and Departure
The property will be available from 4pm on day of arrival and must be vacated by 10am on departure day unless otherwise agreed with the owners.
Directions/Parking
Directions to the property and the full address will be sent on receipt of the final payment. One car may be parked in the designated parking bay.
You will find a remote control zapper in the property which will allow you to operate the vehicle access gate. A charge will be levied if the remote control is lost or not returned in working order.
Electricity
Electricity is included in the rental. It is a condition of rental that all appliances are switched off when leaving the property unattended.
Highchair
A highchair is available at the property.
Hirer’s Responsibilities
The Lead Party member is responsible for all members of the party.
Linen and Towels
Linen and towels (indoor use only) are provided for each occupant but you must bring your own beach towels. Two tea towels are also provided per booking.
Long Term Rental
Terms and Conditions for Long Term Rental will differ from these standard conditions and will be provided when applicable.
Lost Property/Holiday Insurance
We cannot accept responsibility for any personal property lost during your stay at the property. In this respect we recommended that you purchase appropriate holiday insurance to cover personal luggage, money, holiday cancellation/curtailment, personal and public liability etc.
Facilities
We will endeavour to ensure that all facilities are available as described. However, there may be occasions when this is not within our control and therefore cannot be held responsible in such instances. However, we will try to resolve any unforeseen issues brought to our attention.
Unfortunately, as we have no control over the facilities provided on the development, we cannot be held responsible for any alteration or unavailability of the facilities listed.
Occupation
Under no circumstances will the property be let to more than 6 people and only to the individuals named on the Booking Form. Any amendments to the Booking Form must be advised to the Owner prior to the arrival date.
Rules and Regulations
You must be reasonable and fair and comply with all the rules and regulations of Al Andalus Thalassa You must give consideration to other residents (some of which are in permanent residence) and all music must be turned down low after 11pm.
Smoking
Smoking is not permitted in the property at any time.
Swimming Pools
Please adhere to the rules and times applicable to the Swimming Pools for safety reasons.
Cancellation
If you have to cancel your holiday you must do so in writing and the cancellation will take effect from the day the letter is received. In the event of cancellation, a sliding scale of charges will apply as follows:
Cancellation 28-21 days before holiday start date – 50% (50% refunded)
Cancellation 20-14 days before holiday start date – 75% (25% refunded)
Cancellation 13 days before holiday start date – 100% (no refund payable)
In the unlikely event that the property becomes unavailable due to circumstances beyond our control we will endeavour to find you a similar property on Al Andalus Thalassa or, if unable to do so, a refund of all monies paid to date will be refunded.
Complaints
Any complaints must be made immediately to the Owners who will endeavour to rectify any problems as soon as possible to ensure the enjoyment of your holiday is not compromised.
Amendments
These Terms and Conditions of Hire are subject to amendment from time to time and without notice in circumstances which are deemed to be of high importance or beyond our control. Notice will be provided where circumstances allow.